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Frequently Asked Questions

How can I get technical support?

You can reach our technical support team through the contact form on this page, or use WhatsApp for instant support. We typically respond within 24 hours during business days.

Do you offer custom solutions for enterprise clients?

Yes, QLines offers custom IoT platform solutions for enterprise clients. Please contact us through this form with details about your requirements, and our sales team will get back to you with a tailored proposal.

What information should I include in my support request?

For faster support, please include: your account email, a clear description of the issue, steps to reproduce the problem, any error messages, and your device/platform information (if applicable).

Is there a phone number for urgent support?

For urgent technical issues, please use WhatsApp for immediate assistance. Our contact form is best for non-urgent inquiries and detailed questions.

How do I report a bug or suggest a feature?

We welcome bug reports and feature suggestions! Please use the contact form and select an appropriate subject. Our development team reviews all feedback regularly.

Last updated: Nov 2025

About QLINES

QLines is a cloud-native telemetry platform for secure, agent-based management of remote IoT devices. It enables power-efficient data collection using lightweight protocols like MQTT, CoAP, HTTP, and WebSockets, providing real-time visibility and control across distributed environments. With geo-redundant infrastructure and edge intelligence, QLines ensures reliable, high-performance telemetry for mission-critical IoT systems.

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