Privacy Policy - QLines Platform

Introduction

At QLines, we are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR). This policy outlines our approach to data handling and privacy protection across our platform and services.

EU Privacy Compliance

QLines complies with the European Union's General Data Protection Regulation (GDPR) and other applicable EU privacy laws. Our commitment to EU privacy standards includes:

• Lawful Basis for Processing: We process personal data only when we have a lawful basis, such as consent, contractual necessity, or legitimate interests
• Data Minimization: We collect and process only the minimum amount of personal data necessary for our services
• Purpose Limitation: Personal data is processed only for specified, explicit, and legitimate purposes
• Data Accuracy: We maintain accurate and up-to-date personal data and provide mechanisms for data correction
• Storage Limitation: Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected
• Security: We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or destruction
• Transparency: We provide clear information about our data processing activities through this privacy policy

Your EU Privacy Rights

Under GDPR and applicable EU privacy laws, you have the following rights regarding your personal data:

• Right of Access: You can request access to your personal data and receive information about how it is processed
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You can request restriction of processing in certain situations
• Right to Data Portability: You can request transfer of your personal data to another service provider
• Right to Object: You can object to processing of your personal data for certain purposes
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time

To exercise any of these rights, please contact us through our contact form.

Data Collection and Storage

Our platform and applications are designed with your privacy in mind:

• Account Information: When you create an account, we collect email address and authentication credentials necessary for service provision
• Usage Data: We collect technical data such as IP addresses, device information, and usage patterns necessary for service operation and security
• Content Data: Data you provide through our services, such as meter readings, device configurations, and activity logs
• Communication Data: Information you provide when contacting us through our contact forms or support channels

All data is stored securely on our servers and processed in accordance with applicable data protection laws.

Local Data Security

While all data remains local to your device, we recommend:

• Keeping your iOS device updated with the latest security patches
• Using device-level security features such as passcodes or biometric authentication
• Regularly backing up your device data through iOS backup features

Third-Party Access

The application:

• Does not integrate with third-party services
• Does not share any information with external parties
• Functions completely offline and independently

Data Deletion

Since all data is stored locally:

• Uninstalling the application will remove all associated data from your device
• You maintain complete control over your data at all times
• No additional steps are required to delete your data from external servers as none is stored externally

Data Processing and Legal Basis

We process personal data based on the following legal bases under GDPR:

• Contract Performance: Processing necessary to provide our services and fulfill our contractual obligations
• Legitimate Interests: Processing necessary for our legitimate business interests, such as service improvement and security
• Consent: Processing based on your explicit consent, such as for marketing communications or analytics cookies
• Legal Obligations: Processing necessary to comply with legal requirements

Data Storage and Processing Locations

Your personal data is processed and stored primarily within the European Economic Area (EEA). Our servers and data processing infrastructure are located in Germany and other EU member states to ensure compliance with GDPR requirements.

If data is transferred to or processed in countries outside the EEA, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other appropriate safeguards as required by GDPR

We maintain Data Processing Agreements (DPAs) with all third-party service providers who process personal data on our behalf to ensure GDPR compliance.

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority (in Germany: the competent state data protection authority) within 72 hours as required by GDPR Article 33
• Inform affected individuals without undue delay if the breach is likely to result in a high risk to their rights and freedoms, as required by GDPR Article 34
• Document all data breaches, including the facts, effects, and remedial actions taken

Our data protection contact for breach notifications: contact@qlines.net

Data Protection Contact

For data protection inquiries and to exercise your GDPR rights, you can contact us:

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our contact form or using the contact information above.

Changes to This Policy

We reserve the right to update this privacy policy at any time. Any changes will be reflected in the "Last Updated" date below. By continuing to use our application after such changes, you accept the updated policy.

Last updated: Nov 2025